Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American & Caribbean contact center solutions market, Frost & Sullivan recognizes Genesys with the 2019 Latin ...

A 24/7 self-serve customer service with Google Cloud Dialogflow and Dataflix Messenger – driving engaging conversations NatureMills has selected Dataflix and Google Cloud as its strategic providers of AI-powered digital customer ...

Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the intelligent cloud contact center, announced the execution of a definitive ...

Verdane Capital IX (Verdane) is the major investor in data visualization reporting firm Dapresy AB and will merge the two companies Verdane, the Northern European specialist growth equity investor, has ...

P.I. Works, the leading provider of AI Based Automated Network solutions, announced that its field proven 5G Centralized SON and 5G Performance Management solutions have been successfully deployed into Telefónica ...

Neuraswitch to leverage Behavioral Signals’ Emotion AI Solution, OliverAPI Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership ...

A1 Bulgaria selects Agama for service quality and customer experience assurance Agama Technologies, the specialist in video service quality and customer experience, announces that A1 Bulgaria, part of A1 Telekom ...

Oracle Communications’ SD-WAN Eliminates Downtime and Improves Customer Resolution Times for F&G F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on ...

Users of Jaguar Land Rover’s new premium electric chauffeur service, Havn, powered by Fleetonomy can now use 3-word addresses to enter exact pick-up and drop off locations around London. By ...

Wirecard Is an Official Development Partner of SAP in the Area of Cloud Solutions Within the Framework of The SAP PartnerEdge Program Wirecard, the global innovation leader for digital financial ...