NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted
NiCE…
NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven…
Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global…
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate…
NICE Actimize Empowers SURVEIL-X with Generative AI, Launching a New Era in Market Abuse and Conduct…
Actimize’s powerful AI capabilities contribute to a reduction in false positives by as much as 85 percent while detecting up to four times more…
NICE Actimize Launches AI-Powered SURVEIL-X for Conduct Risk
SURVEIL-X Behavior, included in the SURVEIL-X Conduct Surveillance suite, creates a single employee behavioral profile to provide insights…
NICE Unveils CXone Mpower: Ultimate CX-Aware AI for Continuous Human-AI Collaboration
CXone Mpower is the only complete CX AI offering enabling advanced augmentation, seamless skill transfer between humans and AI and advanced AI…
iQor Drives Digital Transformation in Retail With NICE CXone
Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities
iQor, a managed services…
NICE Actimize Launches the Next Gen of Financial Crime and Compliance Investigations with GenAI…
Three groundbreaking solutions expedite the speed of investigations by over 50% with the power of Generative AI
NICE Actimize, a NICE business,…
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
The combination of two leaders creates the market's only CX interaction centric cloud platform with full convergence and the most advanced…
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding…