The Business Intelligence Group announced that Chorus.ai, the number one conversation intelligence platform for high-growth sales teams, was named as a finalist in its Artificial Intelligence Excellence Awards program.
Chorus was recognized for transforming the sales technology space through Artificial Intelligence advancements utilized in its Smart Themes and Smart Playlists. This sophisticated technology applies unsupervised learning to proactively identify patterns within conversations, which it then automatically organizes into themes and playlists of relevant calls.
“We are thrilled to have our team’s work recognized by the Business Intelligence group,” said Roy Raanani, CEO and Co-Founder of Chorus. “While other players in the Conversation Intelligence category use inaccurate and basic keyword matching to find moments in calls, our sophisticated AI was built completely in-house so that the solution learns vertical and customer-specific language, which increases the accuracy and value to customers.”
Using AI in this application means that Chorus customers do not need to do any implementation or programming to get the benefits of the platform. Chorus’ AI will automatically learn important aspects of a customer’s sales conversations and analyze them against business outcomes. It then surfaces Smart Themes that are common across a sales organization’s conversations and will automatically start highlighting and tracking them across calls.
Smart Playlists are the next step in the process to improve how leaders manage their sales teams. Managers can automatically curate a collection of their most important call moments to train reps. Whether it’s a collection of engaging discovery calls, high risk calls, or a designated place for a team film review, Smart Playlists are a powerful tool for reps, managers, and enablement leaders to drive higher performance.
“We are so proud to name Chorus.ai as a finalist in our inaugural Artificial Intelligence Excellence Awards program,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “It was clear to our judges that Chorus.ai is using AI to improve the lives of their customers and employees and wanted to make sure the world knew of their accomplishments. Congratulations!”