The Bilingual Chatbot, the First-Of-Its-Kind in Higher Education, Is Fully Customizable for Colleges to Communicate with Spanish-Language Speakers, Especially Parents
Ocelot, the leading provider of Artificially Intelligent Conversational Chatbots for colleges and universities, announced a new development: the first-of-its-kind fully bilingual English-Spanish chatbot.
Schools that struggle to communicate with native Spanish-language speakers, especially parents, now have access to an easy-to-use customizable tool that opens up lines of communication and reduces obstacles for both students and parents.
Spanish-speaking families are the fastest growing share of all families with children attending college. The percentage of Hispanic students in school has doubled over the past twenty years, and today roughly 1 in 5 college students are Hispanic, according to the US Census.
Ocelot has deployed the Bilingual version of its Chatbot for over 40 colleges since June. The Chatbots run on an IBM AI engine, and can communicate with students and parents 24/7.
Ocelot spent over a year developing the bilingual tool to ensure it provides quality Spanish conversation. Ocelot’s Spanish-language AI content libraries build on Ocelot’s work over the past two decades creating multi-lingual publications and videos for colleges. Unlike chatbots that rely on automated translation functionality, Ocelot’s bilingual Bots have been trained with vocabulary and terminology consistent with US Department of Education Spanish guidelines.
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“Our mission is to make a better life more accessible for students,” said Ocelot CEO Damon Vangelis. “This new innovation is a great resource for parents of first-generation college students who struggle to understand complex topics like financial aid and housing.”
Elizabeth Hilton, Director at Riverside City College, an early adopter of the Spanish-language chatbot, noted: “The Spanish chatbot is huge for our institution because we serve a large Hispanic population.”