AI is guided by the principle that marketers should be able to leverage solutions, insights, and data across all of their marketing efforts, so they can continually optimize how they reach and engage consumers. Today, companies are exploring expanded use of AI tools to better reach consumers and deepen engagement, by targeting the right person, at the right time, through the right channel, with the right message.
In TruGreen’s case, consumers can help discover their personalized lawn plan recommendations by simply starting a conversation in the AI-powered ad unit, which subsequently guides them through the conversation via images, videos and other interactive buttons that are relevant to the topic. For example, if the consumer is dealing with an issue – such as discoloration in their yard, they can select the “grass not green” option in the AI-powered ad, which will kick off a conversation with Watson to learn more about their specific lawn care concerns. Alternatively, the consumer can type in “How can I get my lawn looking great?” and Watson will respond with a series of questions to get clarity on the specific lawn needs.
At TruGreen, we are constantly looking for new and innovative ways to interact with consumers in a deeper, more personal way. We have long enjoyed collaborating with Watson Advertising, and this test with Watson Ads is a perfect entry point for us to explore AI-powered marketing. IBM’s ability to create an interactive campaign that taps into our consumers’ needs is unparalleled and has the potential to dramatically change how consumers engage with our brand.