Innovative Solution Enables Interaction and Orchestration of Cognitive Voice Services and Bot Frameworks with Public and Private Voice Communication Networks and Services
AudioCodes , a leading vendor of advanced voice networking and media processing solutions for the digital workplace, announced the introduction of the AudioCodes Voice.AI Gateway, a flexible and scalable solution for integrating bots and cognitive voice services with private and public voice communications networks and solutions. Designed with an intrinsically multi-cloud approach, the AudioCodes Voice.AI Gateway offers orchestration of multiple public cloud services, including Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP).
Bots and cognitive voice services are increasingly being employed to facilitate intelligent voice interactions between users and services and to generate actionable insights from human conversations. Bots integrate well into a diverse range of business processes, increasing efficiency and productivity. Popular bot services found in the market today cover applications such as customer self-service, information delivery and enterprise productivity. According to a recent market report, the global bot market was worth USD 864.9 million in 2017 and is projected to reach USD 3146.4 millionby 2023 growing at a CAGR of 24.1% over the period 2018 – 2023.
Enterprise IT web developers, system integrators, service providers and contact center vendors can leverage the AudioCodes Voice.AI Gateway to develop advanced bot and cognitive voice-powered business applications and make them accessible via IP PBX, Unified Communications, SIP Trunk and WebRTC communication solutions and services.
The AudioCodes Voice.AI Gateway is available today for controlled proof-of-concept trials, connecting SIP and WebRTC networks and users to Microsoft Azure’s bot framework.
“Voice is the most natural and intuitive way for humans to communicate with each other and with automated services,” said Yehuda Herscovici, vice president of Product at AudioCodes. “Building on over two decades of successful innovation in voice technology, the AudioCodes Voice.AI Gateway extends our broad portfolio of products and solutions, enabling customers to deliver advanced cognitive voice services within contact center and enterprise communication environments.”