Zenoss Inc., a leader in intelligent application and service monitoring, today announced ADCom Solutions has selected Zenoss AIOps and full-stack monitoring as the basis for its newest managed service offerings. The unique service-centric monitoring capabilities from Zenoss serve as a foundational element of ADCom’s strategic digital transformation initiatives.
ADCom designs, implements and manages complex IT environments for some of the nation’s largest companies and service providers. With a relentless focus on customer satisfaction, ADCom recognized early that innovation was a key ingredient for keeping up with the increasing rates of change in modern IT environments. This spawned a strategic digital transformation initiative that has put ADCom on the cutting edge of managed service providers.
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Zenoss enhances ADCom’s core infrastructure monitoring strengths by adding the ability to manage entire customer stacks, including all on-prem and cloud resources from system-level components to applications. This enables ADCom to visualize IT service dependencies and prevent disruptions that could impact their customers’ businesses.
“Digital transformation isn’t optional, it’s critical for companies to remain relevant in an increasingly digital world,” said RJ Chapple, president of ADCom Solutions. “Our customers rely on us for innovative solutions that will help them tame modern, complex environments, and Zenoss combined with our ServiceNow and fully staffed NOC as a foundation becomes a key enabler for us in that endeavor.”
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ADCom leverages several integrations for automating key ITOM processes to bring massive efficiency improvements. One such integration, between Zenoss and ServiceNow, simplifies CMDB deployments, automates ticketing and dramatically accelerates problem resolution.
Zenoss Cloud is the first SaaS-based intelligent application and service monitoring platform that streams and normalizes all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex multicloud environments.
“ADCom has been a great partner in collaborating with us to solve some of the most complex customer problems in modern IT environments,” said Greg Stock, chairman and CEO of Zenoss. “We’re proud to call them a partner and look forward to many years of joint innovation.”