Low-Code Leader Makes It Easy to Incorporate AI for Next-Generation Customer Experiences
OutSystems announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organisations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more.
Gartner predicts, “By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.”
Developers can now build new channels of engagement into their own apps, connecting customers and users with the help and information they need anywhere at any time. These capabilities will enable organisations to create and enable voice-capable functionality for virtual assistants such as Google, Siri, and Alexa and chatbots that support Facebook Messenger, Cortana, Skype, and more. No data science experience or specialised in-house skills are required.
According to Gartner, the use of AI tripled over the last four years, but even with this surge in interest, only one-third of organisations have implemented AI in some form.
“These new, high-level components package everything organisations need to implement rich use cases from end to end. As a result, many more companies can easily adopt AI and machine learning to positively impact their business,” said António Alegria, OutSystems head of artificial intelligence. “The combination of low-code and AI addresses the single biggest challenge holding these companies back—the shortage of skills.”
Simplifying the application of AI and machine learning also benefits the ecosystem of OutSystems partners. “IG&H is a strategic OutSystems partner. We focus on deploying the OutSystems low-code platform to accelerate digital initiatives in the financial, retail, and healthcare markets. The new AI capabilities from OutSystems will enable us to add new dimensions to the solutions we provide to our clients in these industries and others,” said Daniël Kuhlmann, Senior OutSystems Developer at IG&H