Logmein Recognized for Empowering Companies to Deliver Smarter, More Personalized Customer Experiences
LogMeIn announced that its flagship intelligent customer engagement solution, Bold360, has been named a gold winner in the Best in Biz Awards category for Best New Product Feature of the Year Enterprise and SMB. Bold360 was recognized this year for the addition of Bold360 ai, a conversational chatbot and virtual customer assistant solution that delivers advanced intelligence with out of the box simplicity. The Best in Biz Awards are judged each year by prominent editors and reporters from top-tier publications in North America.
Bold360 leverages the power of AI to personalize and enhance every interaction no matter the problem, channel, or device. This allows companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 helps both growing and established companies bring the in-person experience to the digital world, offering scalability without increased costs.
Best in Biz Awards’ entrants span the spectrum, from some of the most recognizable global brands to the most innovative local start-ups. The 8th annual program garnered close to 700 entries from an impressive array of public and private companies of all sizes and from a variety of geographic regions and industries in the U.S. and Canada. Winners were determined based on scoring from independent judging panels comprised of prominent editors and reporters from outlets including Associated Press, Barron’s and The New York Times.
“In today’s competitive market, customer experience is everything. One bad experience with a company is all it takes to drive a customer to the competition,” said Ryan Lester, Director of Customer Engagement Technologies at LogMeIn. “With our AI-enabled capabilities, companies of all sizes are able to anticipate customer needs and promote engagement at the right time and place. The recognition by the Best in Biz Awards is validation of the work we are doing to transform how companies engage with their customers and helping them to create experiences that drive increased satisfaction and brand loyalty.”
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