New Product Features Real-Time AI Tools to Help Call Center Teams Have Smarter Customer Conversations
Dialpad, the only AI-driven, cloud-native business communications platform, announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams. Through a combination of real-time artificial intelligence and natural language processing capabilities, an intuitive user interface and easy-to-use admin functions, Support offers a welcome departure from traditional call center software complexity while promoting better agent performance and higher customer satisfaction.
Similar to Dialpad’s first generation Call Center product, Support offers a variety of robust call center features including real-time service level dashboards, supervisor alerts for key call center metrics such as queue size, agent status and wait time, and deep integrations with business-critical tools such as Zendesk, G Suite, and Office 365. Support also includes VoiceAI-powered real-time call transcription, sentiment analysis and coaching capabilities making product adoption an easy win for cost-conscious call center managers and IT directors alike.
“Dialpad Support is a one-stop solution for modern support teams. Not only does it provide agents with the tools necessary to dramatically enhance customer experience, it does so without trapping growing businesses in the volatile rate structures typically offered by other service providers,” said Dialpad Chief Executive Officer Craig Walker. “Dialpad Support also allows growing support teams to incorporate real-time artificial intelligence into their customer experience strategies, drive business growth, and unlock the voice of the customer all while saving an average of 25 to 50 percent on software costs.”