Kyruus, the leader in provider search and scheduling solutions for health systems, and GYANT, the leading artificial intelligence-enabled virtual assistant for healthcare, announced a new partnership to help health systems enhance consumer access and self-service on their websites. Currently, Kyruus delivers industry-defining provider search and scheduling solutions that help health systems match patients with the right providers across their enterprise-wide access points.
The two companies will join forces to combine the power of Kyruus’ routing and scheduling platform with GYANT’s chat-based virtual assistant to help consumers find and book appropriate care through a conversational experience.
The partnership will enable health systems to capitalize on the comprehensive provider directory and direct scheduling integrations they put into place with Kyruus to enhance the scope of services they offer via GYANT’s virtual assistant. Health systems working with Kyruus utilize the KyruusOne® provider data management platform – including its extensive clinical taxonomy – to build rich provider profiles and a system-wide view of appointment availability.
The integration between the Kyruus and GYANT solutions will allow joint customers to expand their chat-based care navigation and triage to also offer patient-provider matching and scheduling – all within a seamless interaction.
Healthcare consumers want the online convenience they enjoy when accessing other types of services online, but need the ability to account for the wide range of criteria they consider important in care decisions. Simultaneously, providers want to feel confident that consumers booking on their own have the tools they need to make informed decisions and sufficient guidance to schedule appropriately. Kyruus and GYANT’s collaboration stands to benefit both stakeholders by giving consumers on-demand, chat-based care navigation with an engaging scheduling experience built on robust and accurate provider information.
“GYANT’s solutions play a powerful role in helping health systems engage patients online by providing critical assistance as they seek information and access to care,” said Stefan Behrens, Chief Operating Officer and Co-Founder at GYANT.
Stefan added, “Partnering with Kyruus provides for a natural extension of our services, helping better meet consumer needs early in their care journey by bringing scheduling support into the patient experience.”
The two companies plan to expand their collaboration to facilitate seamless digital transitions to call center agents when necessary. Health systems may choose to route consumers needing additional assistance to a virtual access center, physical access center, or clinical triaging service depending on the health system’s access model.
“Across industries, chat-based solutions play a big role in meeting consumer demand for on-demand, digital access, but we’ve only just started to see their potential in healthcare, especially when it comes to care selection and scheduling,” said Chris Gervais, Chief Technology Officer at Kyruus.
Chris added, “We’re excited to partner with GYANT to take more complexity out of patient access, powering consumer-friendly interactions with sophisticated matching behind the scenes.”
GYANT, patient engagement and care navigation company, drives more meaningful patient-doctor encounters while improving care utilization and pathways. Leveraging its customizable, artificial intelligence-enabled platform, which integrates into any EHR system, GYANT creates easy to navigate and enjoyable experiences for patients that equate to cost and time savings, and improved patient conversion rates for health systems. GYANT’s unique combination of deep intelligence, physician oversight and a human-driven, empathetic approach allows health systems to solve for traditional complex care issues, ensuring that patients receive the right care – anytime and anywhere, increasing engagement, trust and loyalty along their entire healthcare journey.
Serving more than 250,000 providers across leading health systems nationwide, the Kyruus ProviderMatch® suite of solutions—for consumers, access centers, and care settings—enables a modern and consistent patient experience, while optimizing provider utilization. The company’s award-winning provider data management platform powers each of the ProviderMatch solutions and transforms how health systems understand and manage their provider networks.
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