Serving More Travelers
Trip.com, an independent international brand and part of the Ctrip Group, the largest online travel agent in Asia,announced that its platforms including its website and mobile app will now be available in 6 additional languages. The addition of Polish, Turkish, Portuguese, Greek, Dutch and Vietnamese means that Trip.com is now available to customers in a total of 19 languages, part of the company’s efforts to localize its services.
Offering comprehensive travel services for flights, hotels and trains to millions of members worldwide, Trip.com allow customers access to a large inventory of over 1.2 million accommodation choices. Car rentals and airport transfer services are offered across all major destinations globally, and the site’s Things To Do section features over 21,000 travel products, including tickets, tours and popular activities in more than 50 cities.
Trip.com has over 2 million individual flight routes connecting more than 5000 cities around the globe. Trip.com saw exceptional growth during the third quarter, achieving triple-digit growth in air-ticketing volumes for the eighth consecutive quarter. Such performances allow Trip.com to gain strong momentum in markets such as Korea and Hong Kong. By leveraging its extensive supply network and user base, Trip.com is able to offer competitive flight prices in these markets.
Lynn Qu, VP of Product at Trip.com said, “We are delighted to expand Trip.com’s global footprint, bringing our award-winning travel app and world-class service to customers in more markets. With an open mindset, we are constantly evolving and look forward to learning from our new Trip.com members as we continue to offer the best products to suit all travel needs.”
With an ever growing range of travel products and services, Trip.com is backed up by exceptional customer service. Call center staff are able to handle calls in over 10 languages to ensure that we stay by our customer’s side 24/7. Going global while thinking local is the philosophy driving Trip.com. We aim to provide the most localized services as possible. This can be seen in having local call centers in Edinburgh, South Korea and most recently, Japan. Trip.com is also the world’s first international online travel company to provide emergency response services for travelers. Guided by the principle of “Safety First” for all our travelers, travelers are able to make full use of Trip.com’s 24/7 International SOS Services.
Each market offers unique propositions to its local user base. Trip.com has been promoting “staycations” to residents in Singapore, in an effort to boost bookings for local hotels. Trip.com also allows customers to pay through using local methods. In Korea, customers are able to pay through using Naver Pay and local payment methods, offline convenience store payment is offered in Indonesia and Google Pay was recently added to the Hong Kong site. Trip.com also launched a co-branded credit card with bank Sumitomo earlier this year which allows users to log loyalty points with their purchases.