Medallia, Inc., the global leader in experience management, announced that Caribou Coffee has selected Medallia Experience Cloud to further understand and improve the company’s overall employee experience. The 27-year old coffee company operates over 300 company-owned stores in the United States and will leverage Medallia to gain actionable insights into the employee journey and to deliver superior employee experiences.
“At Caribou Coffee, our team’s voice is the most important voice in the organization. Nobody understands our successes and challenges like the employees who are up before dawn to serve our guests. There is nothing more impactful to an extraordinary guest experience than a Team Member who loves to be at work; and nothing more powerful than hearing what Team Members have to say and implementing their ideas. Caribou Coffee is proud to partner with Medallia to amplify the voice of our employees and invest in their growth,” said Molly Esmay, director of support operations for Caribou Coffee.
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.