TeamUltra to Support On-Going Digital Transformation Program to Automate and Modernise Business Processes
TeamUltra – a Computacenter Company – announced that it has been selected by the Francis Crick Institute as its strategic ServiceNow partner. Working with TeamUltra’s accredited ServiceNow consultants, the Crick is rolling out Orchestration to automate and improve management of a wide range of operational and business processes. It will also use TeamUltra’s TeamAssist support resources to accelerate the deployment of the Now Platform to other lines of business.
The Francis Crick Institute is a biomedical discovery institute researching the biology underlying human health. It follows a cloud-first strategy for IT solutions and has been using the Now Platform for a number of years. However, a desire to speed up the deployment of the platform outside of its core IT led the Crick to look for a ServiceNow partner that could support the planned program of change. Rudolph Potgieter, Service Delivery Lead at the Crick explains:
“We wanted a ServiceNow partner that could help us to drive forward adoption of the Now Platform across the business as part of our continuing digital transformation. We evaluated a number of partners but TeamUltra really stood out for its depth of experience with the Now Platform, the variety of use cases it already supports and their reputation for rapid delivery. They demonstrated a flexible and commercial focus that ticked all of our boxes. Furthermore, TeamUltra is highly regarded within the partner ecosystem, not least by ServiceNow themselves.”
TeamUltra and the Crick are working on the implementation of ServiceNow Orchestration to automate a wide variety of tasks that were previously manually time consuming and inefficient. These include the management of IT tasks related to Joiners, Movers and Leavers. Existing online forms for other common tasks such as a mobile phone request, reporting lost or stolen assets and mailbox creation and management of email distribution lists will all be moved onto the Now Platform. Automated workflows will reduce manual effort, improve productivity, and reduce the time required for successful delivery of end user requests.
The Crick has also signed up to TeamAssist, a pre-packaged set of consultancy and support days from TeamUltra that can be called upon as and when required. Potgieter added, “TeamAssist enables me to tap into experienced and accredited ServiceNow consultants that know each area of the Now Platform inside out. This supplements our own development resources and gives us the capability to accelerate the deployment of the Now Platform to automate even more services and processes.”
Paul Richards, TeamUltra’s Director of Sales concluded, “Delivering programs of change, leveraging the Now Platform across the business and enabling digital transformation at pace are key to securing the greatest value from an investment in ServiceNow. The Crick benefit from workflow driven processes that will speed up service delivery whilst providing a greater degree of service agility and responsiveness.”