Guru announced Guru AI Suggest Voice, the world’s first AI-powered, real-time voice-to-knowledge solution. With Guru AI Suggest Voice, customer support professionals will now have relevant knowledge pushed to them in real-time when they’re on the phone with customers.
Guru AI Suggest Voice listens to phone or teleconference conversations, converts speech to text, uses this text to search for relevant knowledge to maximize the support agent’s effectiveness, and serves up this knowledge to the agent in real-time, all with no human effort required. With this solution, every support agent in any organization can perform at the same level as the most experienced members of their teams.
“Guru continues to innovate rapidly to ensure that the knowledge that modern workers need to do their jobs can find them when they need it,” said Margaret Rosas, director of customer love at Looker. “At Looker, our team uses Guru several times a day to deliver world-class customer experiences and ensure our customers’ success.”
Guru’s announcement of AI Suggest Voice follows its launch of AI Suggest Text four months ago. Guru AI Suggest Text reads all text inside any active web browser window, including all web-based applications for customer chat, email, or customer ticket resolution. Guru uses this text to search for relevant knowledge to maximize support agents’ effectiveness, and serves up this knowledge to the agent in real-time, all with no human effort required.
“With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs,” said Rick Nucci, co-founder and CEO of Guru. “We believe that the world’s best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world.”