Ricciardi Joins With Global SaaS Leadership Experience From Cornerstone OnDemand To Turn Customer Experience Into A Key Differentiator
Thrive Global, the behavior change technology company founded by Arianna Huffington in 2016, announced that Frank Ricciardi will join the company as Thrive’s first Chief Customer Officer. This newly-created role is an investment in the success of Thrive’s customers, including 100+ leading enterprises, such as Bank of America, Verizon, Deloitte, Goldman Sachs and Microsoft, and supporting initiatives with launch partners including Accenture, Hilton, SAP, and JPMorgan Chase so Thrive can help unlock the potential of their employees. At Thrive, Ricciardi will be responsible for Thrive’s customer capabilities and the overall customer experience, including retention and sustainable growth of the global portfolio. He will report directly to Thrive’s Founder and CEO, Arianna Huffington, to deliver programs and technology to over 40 countries.
“As Thrive enters its fourth year, we are making significant investments in our customer experience. Our recent acquisition of Boundless Mind to use A.I. to drive behavior change and engagement with our SaaS solutions, combined with Frank’s proven track record in driving and scaling success, will take our customer capabilities to the next level,” said Arianna Huffington. “Our relationship with our customers is everything. And to become the leader in the market and maximize our impact, it’s essential that we create a seamless, unified experience across all customer touchpoints and add value with each interaction. With Frank’s leadership, customer experience will be one of Thrive’s key differentiators.”
Ricciardi was most recently Chief Customer Officer at Cornerstone OnDemand and has over 20 years of cloud software and SaaS experience. From 2005 to 2018, he served on the executive team at Cornerstone OnDemand, one of the most successful cloud companies in the world. He drove the pioneering work that yielded Cornerstone’s differentiating client relationship management and success capabilities, including its innovative Client Success Framework, which was a key contributor to the company’s long-standing, industry-leading client retention rate. He also has extensive global and general management experience, having launched and led Cornerstone’s business in emerging markets including India, Singapore, Thailand, Mainland China, Hong Kong, Japan, Australia and New Zealand.
Ricciardi began his career with Andersen Consulting (now Accenture), where he specialized in product commercialization and salesforce effectiveness in the biotechnology and pharmaceutical industries for companies such as Astra Merck, AstraZeneca and Amgen.
“Our customer capabilities will be built upon the incredible Thrive Global culture, which is already obsessed with its customers. We intend for these capabilities to ensure and amplify the success of our current and future customers. I could not be more thrilled to join Arianna and the entire Thrive Global team to build on the opportunity to accelerate growth and capture hearts in a new market,” said Ricciardi. “I have a deep personal passion for the connection between well-being and performance, and I see endless possibilities to create true, mutual business value with our customers.”