Allows for Rapid Deployment of Smartphone Capabilities Without Replacing an Entire Call Center Stack
UJET, Inc., a leading provider of customer support communications and solutions, announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system.
With the new SMS Adapter, support agents and supervisors can:
- Extend capabilities within their Salesforce CRM, making it easy to maneuver between panels, send and retrieve data, and ensure that customer’s profiles and tickets are up-to-date.
- While on the phone with customers, add a fluid omnichannel experience to gather more context and resolve issues faster.
- Optimize the customer experience by utilizing contextual data and smartphone functionality.
- Easily fit it into any existing contact center technology stack, making for a rapid deployment, easy onboarding process, and fast time to ROI.
“The digital transformation of customer support and the move to the cloud means that enterprises no longer need a one-size-fits-all contact center solution,” said Anand Janefalkar, Founder and CEO of UJET. “Now, with the new SMS Adapter, no matter the IVR system, agents can easily spin up a fluid SMS experience while on the call and utilize our patented smart actions, and ensure a reduction in handle time and increase in customer satisfaction.”