IP Office Enhances UCaaS Customer Experience and Improves Employee Productivity
Windstream Enterprise (WE), a managed communications services provider, announced the launch of Avaya IP Office, a cloud-based Unified Communications as a Service (UCaaS) service. Windstream Enterprise’s latest cloud offer is an ideal migration option for Avaya premise-based IP Office systems as well as older Nortel phone systems, which are no longer being supported by Avaya.
“Our 25-year partnership with Avaya has been instrumental in the growth of our UCaaS services, and IP Office is another example of the continuous strides made to bring industry-leading solutions to our customers”
“Our 25-year partnership with Avaya has been instrumental in the growth of our UCaaS services, and IP Office is another example of the continuous strides made to bring industry-leading solutions to our customers,” said Austin Herrington, vice president of product management at Windstream Enterprise. “With a similar look and feel, customers will experience IP Office’s enhanced communication and collaboration features with minimal cost or user disruption.”
IP Office benefits include an enhanced customer experience with better call routing and multi-channel options. IP Office also delivers improved connectivity for mobile and remote employees, including one-number access, powerful collaboration tools, and one app to manage both communication and collaboration functions.
Windstream Enterprise’s UCaaS solution has been added to the 2019 edition of the IHS Markit North American Unified Communications as a Service (UCaaS) Scorecard and has been the recipient of multiple awards including TMC’s Product of the Year for three consecutive years (2017-2019), Avaya’s prestigious 2018 Innovation Product of the Year Award, and TMC Internet Telephony 2018 Excellence Award.
In addition to OfficeSuite UC and UCaaS/CCaaS offerings, Windstream Enterprise offers its SD-WAN Concierge, Cloud Connect and industry-leading WiFi services. It also offers a range of complementary network and communications solutions including Managed Network Security, Wavelength Services with Optical Encryption, Switched Ethernet and Fixed Wireless. Collectively, these solutions help enterprises connect, transform and elevate their business on the path to transformation