Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer Experience
XMReality, Inc. announced XMReality Business, a SaaS customer service offering sold online primarily to small- and medium-sized companies.
Using XMReality Business, staff can remotely guide consumers via any mobile device to help them diagnose and resolve problems using gestures, speech, chat and pointers. Benefits include saving time and money, improving employee productivity and increasing customer satisfaction.
XMReality Business is the fastest and easiest way for companies to provide high-quality customer support using video communications and augmented reality (AR). Support staff can send links that allow users to quickly connect to any other person for visual help and instructions, no app required. Its remote guidance capabilities include a unique hands-overlay technology that lets staff guide someone remotely with their hands—as if they were there.
For example, an appliance repair center could provide a link to a customer having washing machine issues so that the repair person could identify the issue remotely and bring the exact parts required, saving time and an extra trip.
“The web client will be perfect for our customers” says Martin Forsberg, Global Support at Arcam, a GE Additive company that uses XMReality’s service to provide support to its customers. “You can set up a remote call without them having to install anything.”
“Our remote guidance tool not only increases satisfaction towards companies that deploy our system it also saves them time and money,” said Cory Nadilo, president, XMReality, Inc. “By offering XMReality Business online and establishing a US office, we are opening up new opportunities to reach more companies of various sizes. With this new offering we strengthen our position as an international leader in remote guidance.”
The new product complements the company’s existing XMReality Enterprise, a more robust and feature-rich offering using the same XMReality Remote Guidance™ technology for larger organizations’ field service and Helpdesk use.
For example, a homeowner might need help setting up new audio gear. Product support helpdesk could quickly connect with the homeowner and guide him with hands-overlay and detailed visual assistance to complete the install. This saves time, frustration and money.
Likewise, larger organizations can leverage the knowledge of internal experts without the need for them to always be on-site. If a manufacturing line needed repair someone could quickly connect to the in-house expert to access and receive guidance, as if that person was there.