Global Leader Stands out in Solutions Strategy, Technical Expertise, and End-To-End Capabilities, According to Independent Analyst Firm’s Report Optiv Security, a security solutions integrator delivering end-to-end cybersecurity solutions across the ...
Kustomer, the SaaS platform that is reimagining enterprise customer service, introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the Kustomer platform to enhance the customer service experience of companies ...
A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10X Increase in Case Resolution. RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and ...
39 Percent of Consumers Left for a Competitor Because of Customer Service Interactions TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, released the results ...
New Partnerships and Integrations with Zendesk and Salesforce Enable Companies to Automatically Coordinate Response Between Traditionally Siloed Teams to Deliver Better Customer Experiences PagerDuty, Inc., a global leader in digital ...
Achieves improved scale and new recurring revenue while reducing operating expenses FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for location-based business, is helping Miami-based fitness company, Sensory Fitness, ...
Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in ...
Sparkcentral Users Benefit from a More Effective Workflow for Help Desks, While Freshworks Freshdesk Users Get Access to a Best-Of-Breed Digital Customer Service Solution. Sparkcentral, an enterprise digital customer service ...
Partners with Ping an Puhui to Optimize Customer Experience on Mobile App Sogou Inc., an innovator in search and a leader in China’s internet industry, launched the world’s first Chinese-speaking AI ...
Over 175 Financial Institutions Will Be Able to Provide 8 Million Customers Access to the Tunl.Chat Chatbot FICANEX and Ada announced the release of tunl.chat, an AI-powered chatbot that provides ...
