New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced the launch of Pega Customer Service Unified Messaging Edition – a new SaaS-based application that helps customer ... Read More »
Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner’s recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the ... Read More »
Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards. “Customer service is a total team effort in our entire company. I cannot thank our team members enough for their patience, compassion and mastery of our product suite,” says Mara Vicente, Global Head of Customer Support ... Read More »
Spireon, the vehicle intelligence company, today announced it has been named a winner of the 2020 Excellence in Customer Service Award, presented by Business Intelligence Group. For the second year in a row, Spireon has won under the Organization of the Year category, as the company remains true to its commitment ... Read More »
KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded ... Read More »
Nuance Communications, Inc. today announced Forrester Research has identified the company as a Leader in “The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020” report1. In the report, Forrester recognizes Nuance for “leading with conversational AI embedded in its digital suite,” and gives the company a “differentiated” score in ... Read More »
LivePerson Achieved “differentiated” rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020. Forrester, a leading global research and advisory firm, evaluated 13 ... Read More »
[24]7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria [24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020. [24]7.ai received ... Read More »
Rapid Response offer gives organizations free cloud contact center solution deployed in 48 hours, plus no premiums for volume spikes and comprehensive training and support As the world adapts to the COVID-19 pandemic, organizations of all sizes are struggling to manage increased demand while working to keep employees safe. To ... Read More »
8×8, Inc. , a leading integrated cloud communications provider, announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on the road by transitioning its contact centre staff to work remotely in just 24 hours with the 8×8 cloud communications solution. Service from Home: Activate Group Ltd Keeping UK’s ... Read More »
![[24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research Firm](https://1382778335.rsc.cdn77.org/wp-content/uploads/2020/01/247.ai-Appoints-John-Wanamaker-as-Chief-Revenue-Officer-360x240.jpg "[24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research Firm")
