LivePerson Achieved “differentiated” rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational…

7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…

Rapid Response offer gives organizations free cloud contact center solution deployed in 48 hours, plus no premiums for volume spikes and comprehensive…

8x8, Inc. , a leading integrated cloud communications provider, announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on…

Zero-Friction Customer Engagement Platform to Do Away With Waiting on Hold Forever MessageBird, the cloud communications platform company, has…

For the third year in a row, Simplilearn has won a Stevie Award for Customer Service Success - All Other Industries, taking home the Gold in this 14th…

Provides free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume NICE inContact …

Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL Autosoft was presented with three…

14th Annual Awards Presented on February 28 in Las Vegas Command Alkon was presented with a Bronze Stevie Award in the Best Customer Engagement…

New Product Features and Updates Key to UJET Recognition in the Contact Center - New Version Category UJET Inc., a leading provider of customer…