Top Scores in Customer Satisfaction, Continuity of Use and Recommendations by Third Party Indicators Drive Accolades NICE announced that it has received two Consumidor Moderno (Modern Consumer) awards. NICE Nexidia ...

Independent Research Firm States IPsoft Is a “Natural Fit” for Brands Looking to Provide Conversational Automation for Deep Business Processes or Multi-Intent Situations IPsoft, the global leader in enterprise AI,  ...

Data Collected from More Than 220 Call Centers Shows Drastic Cost Reductions and Enhanced Customer Experience TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, ...

As Part of This Partnership, Domo and Zendesk Launched the Zendesk Customer Success for IoT App, an Application Built on Top of the Domo IoT Cloud Leading Mobile Cloud-based Business ...

Bend Financial (Bend), a company leveraging technology to drive long-term financial health, announced the expansion of its artificial intelligence-enabled assistant, the Bend Advisor, to help make health savings accounts (HSAs) ...

Artificial Intelligence is changing the future of work. From digital assistants like Siri and Alexa to predictive stock programs used by retail giants like Amazon, AI helps people make smart ...

Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service. Using IBM Watson ...

IBM’s Cognitive and Blockchain Capabilities Will Support Lenovo’s Thinksystem and Thinkagile Platforms IBM announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field ...

Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve ...

Data-Driven Insights Create Next-Gen CSRs Who Elevate Service Centers into Value Centers Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into ...