Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations.
Blue Prism’s Robotic Process Automation (RPA) technology is revolutionizing the corporate digital transformation journey by allowing enterprises to be more agile and cost effective using autonomous Digital Workers (software robots) to carry out mission critical processes, while empowering the human workforce to focus on driving the business forward. Now using Teneo, Artificial Solutions’ award-winning conversational AI development platform, those automations can be easily connected directly to end-users through a natural language interface.
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“Driving innovation through intelligent automation capabilities is key for enterprises looking to grow in a competitive marketplace. Artificial Solutions will allow our customers to easily extend their connected-RPA sequences into conversational AI applications to maximize the benefits of both technologies, while delivering the 24/7 experience end-users are demanding,” says Bruce Mazza, VP of Blue Prism’s Technology Alliance Program.
Besides extending the zero-intervention proposition of RPA, Teneo delivers several key benefits to Blue Prism customers. Available in over 35 languages running over any device, service, or channel, Teneo’s unique hybrid natural language model combines the advantages of machine and linguistic learning to facilitate rapid development and deliver precise and predictable understanding.
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In addition, Teneo enables enterprises to own the data generated by conversational AI applications and to reuse it to increase personalization, deliver actionable data back to the business and maintain the conversational system. Enterprise strength capabilities including support for privacy regulation, collaboration and system roll-back makes Teneo ideally suited for large multi-national businesses.
“We’re delighted to join TAP and provide Blue Prism’s customers with access to connectors that will easily allow them to extend their RPAs to end users via a conversational AI interface,” says Robert Wilson-Fry, Senior Director, Strategic Partnerships of Artificial Solutions. “Teneo’s highly conversational capabilities deliver the essential accuracy needed when understanding a user’s intent. You don’t want the wrong RPA to be started because your chatbot misunderstood ambiguous words such as `leave’ and proceeds to lock-out an employee from the front door, when all they wanted was to take their holiday, not quit the company.”