Leading immigration law firm leverages automation to enhance client service and business performance
Berry Appleman & Leiden LLP (BAL) , the leading immigration law firm in the world, announced it has selected UiPath, the leading enterprise Robotic Process Automation (RPA) platform, to continue its intelligent automation journey. Last year, BAL established its Automation & AI Development Center, which accelerates automation within the business processes that underlie immigration and global mobility. As the firm continues to evolve its use of automation, BAL will apply UiPath’s RPA solution across departments to maximize overall business performance. This will allow BAL to leverage technology to perform certain repetitive manual tasks and allow BAL personnel more time to invest into the customer experience.
As part of its strategic 2020 plan, the firm set out to identify a vendor that could partner with them and enhance their automation applications. After a rigorous research and evaluation process, BAL selected UiPath as their RPA vendor, namely for the company’s unique capabilities in the area of human-bot interaction – a criterion that BAL was particularly focused on to ensure easy onboarding and management of the solution amongst its employee base.
The firm also collaborates with UiPath partner Accelirate, which plays a critical role in the procurement and training process, offering BAL guidance from experienced RPA practitioners. With the help of Accelirate, BAL identified several internal processes to automate with RPA, such as new employee onboarding, managing client requests and streamlining time-intensive administrative and clerical tasks. The firm is also deploying UiPath in conjunction with its Cobalt global immigration management platform, which includes the industry’s first mobile immigration app and enhances operational excellence and security throughout the global mobility process. By leveraging RPA to help manage these processes, BAL seeks to alleviate the burden of repetitive tasks so both internal and client-facing teams are able to focus on higher value and more customer-focused interactions. This strengthens the underlying service relationship while also improving operational efficiency.
“With UiPath, we are delivering cognitive capabilities that go well beyond basic RPA areas, such as swivel chair web automation, document processing and form assembly. By adding UiPath to our data, machine learning models and supercomputing power in our Cobalt digital platform, we are in a unique position to continue delivering client service like no other firm,” said Vince DiMascio, CIO of BAL. “Partnering with UiPath’s advanced capabilities maintains BAL’s position as the technology and innovation leader and marks another first in the industry.”
“Delivering exceptional service and insight to our clients means investing in innovation and equipping our legal and operations teams with digital tools and the skills to use them. With UiPath, we increase velocity while creating capacity across our firm, enabling our people to focus on quality, strategy, and expert advice for our clients,” said Edward Rios, a partner at BAL and the firm’s Innovation Leader.
“BAL is just the type of innovative organization we are eager to support, and we’re thrilled they’ve adopted our technology to further that innovation,” said Coenraad van der Poel, Head of the Americas at UiPath. “Our platform is meant to help companies focus on what they do best – bringing supreme products to market and delighting customers – and BAL is already doing just that. As the company continues to digitize its business, we expect their results with our solution will only get better.”