Customer-Rated Experience Exceeds IT & Software Industry Standard
Kryon, leading robotic process automation (RPA) company enabling enterprises to achieve continuous process optimization and change the way employees work, announced its Net Promotor Score (NPS) of +57, authenticating the company’s excellence status in overall customer satisfaction. This score is based on the results of an opt-in survey of Kryon’s enterprise RPA customers.
NPS is a loyalty metric that serves as the indicator of a company’s understanding of the needs of its customers and, in turn, their willingness to act as a reference for the vendor. According to the Customer Gauge 2018 NPS & CX Benchmarks Report, the average NPS for the “IT & Software” industry is +41; a benchmark that Kryon has surpassed by over 15 points.
“RPA vendors must place as much value on technology as they do customer experience. Yet, this is traditionally viewed as a tradeoff,” says Ohad Barnoy, Kryon’s Vice President of Customer Success. “Enterprise software companies tend to score on the lower end of the NPS spectrum, as technology development is often prioritized above customer experience strategies. We’re thrilled to lead in the space, harmoniously balancing technical and experiential expectations while exceeding industry standards.”
Kryon will be repeating this initial survey every six months to gauge the on-going health of its experience protocols and to ensure continued growth. A sampling of Kryon’s customer-focused features include community forums, academy and training programs, as well as a 24/7 on-demand support portal.
“Our NPS score proves that our customers have experienced solely excellence while working with us,” says Harel Tayeb, CEO of Kryon. “We listen to, analyze, and act on the feedback we receive, making Kryon a trusted partner for any enterprise – and we will only continue to do so more and more rigorously.”
The innovative RPA provider is best known for its customer-centric approach and unique technological advances including Process Discovery™, a tool that provides full visibility into all business processes and rapidly generates customized end-to-end automation workflows.