Tata Consultancy Services Recognized for Deep Technical Finesse and Structured, Mature Approaches to Assessing Processes, Identifying Opportunities and Developing Automation Factories
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the Forrester Wave™ for Robotic Process Automation (RPA) Services.
According to the report, “TCS embraces automation throughout its own organization and across its customer base.” It added, “TCS has deep technical finesse and structured, mature approaches to assessing processes, identifying opportunities, developing CoEs (which it calls “automation factories”) to industrialize RPA, and developing ‘garages’ to experiment with emerging RPA-adjacent technologies.” The report goes on to say: “Firms looking for a partner with an integrated offering to support automation at scale should choose TCS.”
“TCS’ Machine First™ Delivery Model (MFDM™), powered by intelligent automation and RPA, has been core to our customers’ Business 4.0™ transformations. Forward-thinking enterprises are leveraging RPA as a starting point in their automation journeys to ensure better quality process outcomes, higher productivity and superior customer service,” saidP R Krishnan, Global Head, Enterprise Intelligent Automation and Artificial Intelligence (EIA & AI) practice, TCS. “We believe our positioning as a Leader in this report is a testament to our holistic strategy, comprehensive portfolio of offerings, and market success.”
TCS leverages its Business 4.0 framework, aided by MFDM, to facilitate automation across its customers’ businesses and accelerate digital transformation. Its EIA & AI unit uses robotics, machine learning, and AI to help enterprises solve complex business problems across industries and horizontals, enable cognitive decision-making and transform and redefine business models. The unit’s services include strategy and architecture consulting, enterprise solutioning, and reimagining business processes using embedded automation, robotics and real-time decision-making systems.
TCS’ process assessment framework helps customers identify the right areas for automation, achieve multi-fold productivity improvement and elevate customer experience, all at scale. TCS’ RPA solutions augment its customers’ digital transformation initiatives by automating back-end activities, customer support, cross-selling / up-selling, finance and accounting, supply chain and risk management functions across all industries.
TCS leverages its deep domain expertise across multiple industries to build verticalized RPA solutions that automate and transform niche operations immensely boosting productivity. For example, its Robotic Data Factory solution leverages insights derived from fab production data to trigger appropriate business workflows, significantly reducing the response time to anomalies in the production of semiconductors.
“With our deep contextual knowledge, holistic, consulting-driven approach to automation, strong cognitive service capabilities and broad-based transformation service delivery model, we help customers accelerate their transformation journeys and deliver enhanced customer experiences,” added P R Krishnan.