With a Unique Offering of Attended, Unattended and Hybrid Automation, the UiPath RPA Platform Reshapes the Future of Contact Centres
UiPath, the leading enterprise Robotic Process Automation (RPA) software company, is at the Call and Contact Centre Expo, at ExCeL London, on March 27 and 28, greeting more than 5,000 event attendees to help enhance their understanding of how automation is reshaping the sector.
Every contact centre agent needs to rapidly access multiple data sources in real time and a software robot on their desktop significantly boosts both speed and accuracy, delivering improved customer experience and increased job satisfaction for agents. At the same time agents are faced with a considerable number of administrative tasks during and after each call where back office automation would enable them to save time and improve quality.
At the UiPath booth at Call and Contact Centre Expo, a multidisciplinary team within the company will be showcasing demos and offering one-to-one advice on the UiPath RPA platform ability to cater for both front and back office processes within the call centre.
Bruno Ferreira, Managing Director UK & Ireland at UiPath commented: “Our platform is a powerful solution to drive the relationship between attended and unattended automation; our customers are seeing a reduction of up to 40% in call handling time as well as an improvement in the customer experience. Our customers report these influence revenue, and boost quality and compliance in call and contact centres”.
The UiPath team will show event attendees how applying easy-to-use and simple-to-implement automation not only drives revenue but also increases customer loyalty and employee job satisfaction. As “digital assistants” allow the contact centre agents to receive the ‘next best action’ with timely and seamless access to product knowledge, special offers or personalised customer information, they can transition from inbound admin to proactive sales and marketing functions.
“The UiPath platform spans the entire customer journey in the contact centre market, providing ‘front to back automation’. This unique offering includes attended, unattended and hybrid automation models, and being at this event is a great opportunity to showcase real world implementations to customer experience professionals, call centres managers, chief technology officers and CRM managers on stand 933 during the next two days,” commented Huw Williams, EMEA Contact Centre Lead at UiPath.