APT-SKIDATA Will Deliver Personalized Service and Support 24/7 Through Cloud-Based Access to Alliance Enterprise
Astea International Inc., a leading global provider of field service management and mobility solutions, announced that earlier this month APT-SKIDATA successfully deployed the cloud-based Alliance Enterprise field service management and mobility platform in the EMEA region. Through leveraging Astea’s Software-as-a-Service platform, APT-SKIDATA will be able to deliver flexible, personalized service and support 24/7 while managing a diverse set of evolving customer needs.
APT-SKIDATA is the exclusive supplier of SKIDATA car access control equipment in the UK. Its systems are used in hundreds of shopping centers, airports and car parks throughout the country. APT-SKIDATA is a joint venture of SKIDATA and the global organization Swarco. The SaaS deployment of Astea’s field service management and mobility platform will help APT-SKIDATA provide personalized service experiences and create customer loyalty through strong branding.
“Today’s customers have heightened expectations when it comes to their service delivery. They do not want one-size-fits-all service options—they want specific solutions to address their unique needs,” said Steve Murphy, APT-SKIDATA’s Head of Operations and a 20+ year veteran of service delivery. “Since our customers’ requirements are diverse, we needed a platform that would make us agile and flexible enough to meet those varying needs. With Alliance Enterprise, we’ll be more personalized and proactive with our service delivery, which changes the entire dynamic of our client relationships and enables us to improve customer loyalty.”
“If an organization can give each customer the kind of service offerings they want, it will gain a significant competitive advantage,” said John Hunt, Astea’s Managing Director of EMEA. “By leveraging our cloud-based system, APT-SKIDATA will be able to provide a level of service flexibility that their competitors simply cannot match.”
APT-SKIDATA’s flexible approach to service delivery is powered by the Alliance Enterprise field service management platform and the Alliance Mobile Edge application for field engineers. Through a SaaS deployment, the company will have flexible, secure access to manage sales, projects, logistics, purchasing, repairs, customer contracts and optimized technician scheduling and dispatch—all from one intuitive platform. Through a seamless integration with Microsoft Dynamics GP, APT-SKIDATA will enjoy a unified data model that offers real-time information sharing between its mission-critical business applications.