Human-Powered Chat Helps Members Navigate Health Care
HealthSparq announced the availability of HealthSparq Guide, powered by Pager, to give people a helping hand as they navigate care options through their health insurance plans. The new offering is available as an integration through the HealthSparq One platform, currently accessible to 91 million health plan members from a multitude of plans across the U.S.
“For many years, we’ve powered provider directories and cost transparency on health plan websites and apps, giving people critical information as they seek in-network care,” said Mark Menton, HealthSparq CEO. “But health care is so complex that sometimes people need additional help from a real person to get the answers they need. Partnering with Pager lets us offer that human touch to assist people through their care journeys and make the right decisions and improve member satisfaction.”
HealthSparq Guide, powered by Pager, offers human support to health insurance members through personalized, front-line digital assistance. Enhancing care navigation, triage and access with a unique combination of clinical services and administrative support, members have the opportunity to:
- Chat with nurses 24/7 for help with symptoms
- Get assistance with appropriate care to reduce costly ER visits
- Find answers to questions about in-network doctors, cost estimates, appointment scheduling and more
“Pager is excited to launch our integrated solution with HealthSparq to be that virtual care companion that helps people access the right care options throughout their health care journey,” said Walter Jin, Pager CEO. “Because health care is highly fragmented and confusing, sometimes people don’t know what to look for in the first place. Pager’s embedded SaaS platform simplifies the health care experience by providing personalized assistance leveraging AI automation and high-touch human services. The combination of HealthSparq and Pager give people the information, navigation and coordination services needed to make the right decisions and access the right care.”
In addition to improving the member experience, HealthSparq Guide will help contain administrative and medical costs for health plans. By improving access through the use of low-cost virtual care services, Pager data shows strong results, with 66 percent of encounters being resolved via self-care or telemedicine.