Votacall, a leading provider of hosted VoIP solutions and business communications systems, has added Speech Enabled Call Center functionality to its enterprise SaaS speech suite, Votacall chitchat. This new Speech Enabled functionality is a great addition to the chitchat SaaS product and is a differentiator for Votacall within the customer experience and cloud call center markets.
A brand is no longer defined simply by a product, logo, name or tagline. A brand’s identity correlates to the organizations ability to deliver an enhanced and unrivaled customer experience. It does not matter what a business sells, supports or manufactures – businesses will fail without a strong Customer Experience execution plan supported and enabled by the latest CX technology.
Votacall Speech Enabled Call Center functionality is the latest enhancement to the chitchat SaaS Speech Suite that promises to elevate a Call Center’s ability to deliver an enhanced, always-on, Customer Experience.
Votacall chitchat simplifies Queue and resource management by providing an Agent one-touch access to enter and exit a Call Center Queue at any time from anywhere and via any device. All an agent has to do is call into their personal chitchat Speech Assistant and say, “Join the Queue”.
Andy added, “There is an absolute need in the call center space for simple to access and simple to use features that promote the distributed call center and always-on, anywhere agent. Votacall chitchat with speech-enabled call center addresses this need. We believe that this Cloud-based Speech feature will be a tremendous advantage and value to our hosted VoIP call center clients.”
In addition, because chitchat simplifies an agent’s ability to truly be always-on and anywhere, it also addresses Call Center Business Continuity & Disaster Recovery functionality, processes, and plans. Think about the impact something so simple will have on how call centers handle clients during peak times and busy seasons.
Votacall chitchat with Speech Enabled Call Center is included as part of the Votacall Office Access hosted VoIP phone system. Yes, you read that right, there is no additional charge to Speech Enable your Votacall Business VoIP solution!