Comport, a trailblazer among Healthcare IT Companies, recently presented at HIMSS 2019 discussing a mobile application consolidation project at a major CT hospital. The topic of discussion centered round creating awareness of the benefits to patient experiences when utilizing a single mobile application for all your interactions. Benefits discussed included:
- Patient satisfaction – Mobile systems allow patients to view their medical history online, schedule appointments and even get test results in a more convenient way. Records are also kept in a centralized location, keeping them safer from malicious attacks on private hospital systems
- Wayfinding in Healthcare – Patients can get frustrated searching through endless directories or wandering through hallways in search of the location they seek. Finding someone to help can be a challenge in a busy healthcare environment. Folding wayfinding into your mobile application provides aggravation free directions for patients saving them time while increasing their overall experience.
- Seamless data flow – Data can move through networks faster with phones and tablets working as endpoints, giving hospital administration more access and control over the dispersion of information. With improved access to data, hospital administrators can quickly move a patient through the system, shortening the time to solution, a metric that is becoming more and more important in hospitals.
“There is a coming revolution in healthcare, and it has everything to do with patient engagement,” said Geoff Bakeman, Vice President of Healthcare Solutions for Comport. “Mobile application consolidation is revolutionizing the way that patients and healthcare organizations interact bringing forth positive patient outcomes.”
Patients and guests are now expecting a retail like experience. They don’t want to jump between applications to get the information they need. Application consolidation brings the patient experience to the forefront often improving HCAHPS scores and patient satisfaction. Comport Healthcare Solutions has worked with our clients for years to understand the healthcare IT landscape and bring forth technologies that enable better patient care.