Customizable Metrics and Increased Automation Capabilities Allow Even the Most Complex Organizations to Comprehensively and Easily Manage CX Programs NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback ...

SPD Silicon Valley Bank Will Implement NICE Actimize’s Next-Generation Suspicious Activity Monitoring Solution to Detect Complex Financial Crimes While Increasing Productivity Leading the industry with AI-based solutions designed to streamline ...

NICE RPA empowers humans to work smarter by identifying time-consuming, routine tasks that are sensitive to human error and creating automated workflows to execute these processes. Know My Company Tell ...

Awards Honor Commitment to Helping Customers Deliver Outstanding Results via Innovation in Analytics, Cloud, Automation and Workforce Optimization NICE announced the winners of the NICE Elite Partners of the Year award ...

NICE RTA Allows the Vietnamese Bank to Improve Customer Experience While Being on the Forefront of New Technology NICE  announced that a market leading innovative bank will be the first ...

Collaboration Delivers Visual Engagement in the Front End with Intelligent Automation of Back End Processes, Accelerating Time to Value by Rapidly Improving Service Quality and Back-Office Efficiencies NICE announced a ...

Integration enables expansive automation of unstructured data and scanned documentation with NEVA as well as NICE’s unattended robots NICE announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) ...

Accolades Recognize NICE Employee Virtual Attendant for Innovatively Empowering Collaboration Between the Human and Robotic Workforces and NICE Incontact CXone for Innovation in Customer Service NICE announced that NEVA has been presented ...

New version of NICE IVRO allows advanced personalization and deep understanding of customer journeys with analytics and artificial intelligence NICE announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence ...

Co-sponsored by CoPaCC, Deloitte and Microsoft, NICE’s London-based Summit focuses on transforming the investigative process through automation and robotics NICE announced it is hosting a Transformational Global Policing Summit, taking place on 19 ...