Strategic Partnership Formed to Maximize Clients’ Experiences of Mission-Critical ServiceNow Workflows in ITSM, CSM, and HRSM
Attivio, the leading provider of AI-powered answers and insights, and developer of Elevate for ServiceNow, announced that it has formed a partnership with GlideFast Consulting, a consulting and professional services firm recognized by ServiceNow as a Gold Services Partner, Gold Sales Partner, Technology Partner, and Authorized Training Partner. This partnership will combine Attivio’s industry-leading expertise of delivering AI-powered answers and recommendations from across the organization directly into ServiceNow with the support of GlideFast Consulting’s technical expertise and excellence in delivering and implementing ServiceNow solutions.
With a passion for customer excellence on the NOW platform, GlideFast Consulting brings a vast array of experience, dedication, and commitment to achieving business goals and exceeding expectations for ServiceNow implementations, development, and process improvement.
“Our partnership with Attivio means we can offer our customers advanced capabilities to improve their ServiceNow investments, so they can achieve operational efficiency with more ease,” said Michael Lombardo, President of GlideFast Consulting.
As a proven and trusted vendor of cognitive search solutions, Attivio’s Elevate suite of apps delivers the most precise information from both within ServiceNow and across the enterprise leveraging the wealth of knowledge stored in everyday business applications like SharePoint, Box, Google Drive, SalesForce, Workday, and more. Elevate deploys AI technologies such as machine learning, natural language processing, and text analytics into ITSM, HR, and CSM workflows within ServiceNow, so customers can increase call deflection and decrease mean time to resolution.
“Attivio is excited to partner with GlideFast Consulting, as we have a shared goal to maximize the full business potential of our clients’ ServiceNow journey,” said Stephen Baker, CEO, Attivio. “This alliance will allow us to help clients deliver more engaging employee and customer experiences by surfacing answers and relevant insights at the exact moment of need”
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