Gartner Recognized Attivio as a Leader in Their 2019 Gartner Magic Quadrant for Insight Engines.
Attivio, the leading provider of AI-powered answers and insights, announced it has been named a Leader in the Gartner Magic Quadrant for Insight Engines.
In the report, Gartner states “As businesses evolve to become digital and generate more structured and unstructured content, the need for insight engine technology to surface relevant facts, content and knowledge to stakeholders is critical.” Gartner evaluated 15 insight engine vendors based on their completeness of vision and ability to execute.
Attivio points to four factors that it believes contributed to the company’s placement in this year’s Leaders quadrant:
- Quantified business value being realized by its customers
- Strong year-over-year growth in new customer acquisitions and client renewals
- Simplified product, pricing, and onboarding processes
- Adoption of cloud-based deployments that help minimize customers’ total cost of ownership
“To achieve customer support, employee engagement, and risk mitigation goals, organizations need to empower their customers and employees with relevant answers and insights every step of the way. That means putting AI-powered answers and insights at the core of every interaction,” said Stephen Baker, CEO, Attivio. “We believe Gartner’s recognition validates our commitment to delivering innovation in all aspects of our products and business. From explainable AI to data connectors, and partnerships that bring their own expertise into deployments, we’re always striving to help our customers create more meaningful and relevant experiences for their employees and customers.”
Attivio enables organizations to deliver the most precise information at the time of need – whether solving a problem for a customer, investigating risks, or performing research to make a business decision. The solution’s machine learning relevance, natural language understanding, and usage analytics ensure that the most relevant answers and insights are delivered to employees and customers. By capturing every interaction, analyzing user behaviors, and applying machine learning, Attivio’s answers improve as content, data, and interactions evolve. Companies using Attivio deliver smarter self service, increase deflection rates, and improve key performance measures like mean time to resolution (MTTR) and net promotor scores (NPS).