Customer Satisfaction Survey from DMG Consulting States That Sestek Speech Analytics Sets the Top Score in 8 Different Categories.
“Speech analytics has always been interesting because of its unique contributions to the understanding of voice interactions in the contact center. Companies that invest in the resources and best practices to build an effective speech analytics program can realize significant benefits.”
Compared to the featured competitors, Sestek Speech Analytics achieved the highest customer ratings in 8 major vendor categories out of 10. Here are the 7 categories in which Sestek Speech Analytics received a perfect score of 5.0 by the customer satisfaction ratings:
• Training and workshops
• Ongoing service and support
• Professional services
• Responsiveness to product enhancement requests
• Vendor communication
• Overall vendor satisfaction
Donna Fluss, the President of DMG Consulting -providing comprehensive coverage and authoritative analysis for the market- stated the importance of speech analytics: “Speech analytics has always been interesting because of its unique contributions to the understanding of voice interactions in the contact center. Companies that invest in the resources and best practices to build an effective speech analytics program can realize significant benefits.”
Customer Satisfaction is the Key to Success
Speech Analytics is a data mining software transcribing 100% of customer calls and applies in-depth analytics to keep track of anger or frustration, monotony, interruptions in the conversation, periods of silence and more. The software enables its customers to optimize the call center needs thanks to its ability of uncovering hidden insights and trends.
“We are pleased to get top results in speech analytics customer satisfaction survey.” said Professor Levent Arslan, CEO of Sestek. “We put customer satisfaction at the heart of our products and services. The Sestek team works closely with our customers to truly understand their needs and to ensure they get the most out of Sestek Speech Analytics. Getting such perfect scores from our customers proves that we can answer their expectations.”
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