Tata Consultancy Services’ Transformation Services Help Customers Deliver Compelling Customer Experiences
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been positioned as a Leader in the Gartner Magic Quadrant for Application Testing Services, Worldwide1, for the sixth consecutive year, based on its Completeness of Vision and Ability to Execute.
“In a Business 4.0™ world, the adoption of cutting-edge quality engineering practices can help enterprises deliver unique and compelling customer experiences, while ensuring first time right quality at speed,” said Prabhakar Karamsetty, Global Head, Quality Engineering and Transformation (QET), TCS. “We believe that our positioning in the Leaders Quadrant for the sixth consecutive year is a recognition of our vision, industry leading capabilities, investments in innovation and ability to enable our customers’ transformation journeys.”
TCS’ QET practice offers a comprehensive portfolio of cognitive-powered services spanning the entire quality engineering value chain including consulting and advisory, testing services implementation, managed services for test environment and test data management helping global customers address their business, quality and risk management challenges. The company’s newer offerings include Quality Engineering for Agile and DevOps, Cloud Migration Assurance, VR/AR Assurance and Video Assurance.
TCS has made significant investments in building intellectual property in the digital assurance domain. Its Customer Experience Assurance Platform measures and benchmarks the customer experience maturity of systems across five dimensions – usability, accessibility, compatibility, security and performance – using cognitive and machine learning techniques and provides remediation to enhance business outcomes. Smart QE is an AI-powered platform that accelerates the release cycle using contextual insights, predictive analytics and self-healing capabilities to enhance the quality and predictability of IT applications.
The Big Data and Test Automation Solution is a scalable, end-to-end test automation solution that assures quality of data in a big data environment. It delivers reusable automation scripts for smarter testing and validates existing analytical models to ensure accurate insights into business. TCS is also investing significantly in platform-based capabilities in other rapidly growing areas such as quality engineering for AI systems.
“TCS is significantly scaling up investments in various platforms that harness the power of cutting-edge technologies such as AI and machine learning to deliver superior value to its customers. Additionally, our Machine First™ Delivery Model is enabling enterprises to realize higher returns on their digital investments while delighting end-customers,” added Prabhakar Karamsetty.