Award Recognizes Customer Success Department’s Achievements in Helping Small Home Service Businesses Grow
Jobber, the leading provider of home service management software, has been named a Silver Stevie winner at the 14th annual Stevie® Awards for Customer Service in the Computer Software – 100 or More Employees category. This international recognition from one of the world’s premier business awards is determined by an independent panel of judges and industry experts.
“It’s truly a privilege to be part of their success.”
Jobber’s Customer Success Team, which sits on the frontlines of customer satisfaction, plays a pivotal role in driving the company’s commitment to its customers. The department manages support requests from Jobber’s 70,000+ active customers that span across 50+ industry verticals, including lawn care, HVAC, painting, residential cleaning, and more.
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“At Jobber, we want to have long-lasting relationships with our customers that are built on trust and a genuine desire to help these small businesses be successful,” says Sam Pillar, CEO & Co-founder at Jobber. “Our Customer Success Team goes above and beyond the call of duty every single day in support of our customers and we wouldn’t be here without them. I couldn’t be happier that this team is receiving the recognition it deserves.”
Providing exceptional customer service is a key part of Jobber’s business strategy. Every Jobber customer, regardless of their membership plan, has access to the company’s Customer Success Team. The company’s customer-centric approach is also seeded in Jobber’s core values and as a fundamental philosophy that is embraced by each employee. Beyond providing product assistance, tech support, and personalized one-on-one coaching, the Customer Success Team is also known for their “surprise and delight” moments. It’s this kind of above-and-beyond support for our customers that helped Jobber become a Stevie® Award winner.
When asked about their experience using Jobber, Brian and Kristy Boase, owners of MIL-SPEC Landscaping say, “if you’re not a tech whiz, don’t worry. Jobber will walk you through everything making it a seamless process. While the platform is second-to-none, that’s not even the best part. The best part is the customer service. I cannot name one other company with the same level of customer service that Jobber has.”
“Our customers are some of the hardest working people I’ve ever encountered, and it’s a thrill to watch these businesses grow year after year,” says Justine Burns, Director of Customer Success at Jobber. “It’s truly a privilege to be part of their success.”