Vuzix® Corporation , a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products is pleased to announce the demonstration of a hands-free smart glasses database access solution at CES 2019.
The solution, which utilizes the Vuzix Blade, integrating with Salesforce Service Cloud, the world’s #1 customer service platform, and a smart speaker, realizes hands-free operation by providing voice-driven searching of knowledge information contained in Service Cloud, allowing employees to support on-site work. Interaction is facilitated by an artificial intelligence chatbot provided by Service Cloud. For example, a user seeking database information in the field could access a customized FAQ stored in Service Cloud by issuing vocal commands through the Vuzix Blade. Optimized responses to database requests are generated in the cloud and displayed back on the Vuzix Blade.
“In many workplace environments, it can be difficult for users to operate smartphones or tablets to access database sites, so hands-free smart glasses can be highly functional tools in these cases,” said Paul Travers, President and CEO of Vuzix. “Many companies that use or could use Vuzix smart glasses also utilize Salesforce Service Cloud , so these products represent a natural combination for productivity enhancement.
Since this solution can be customized according to the site accessed, it is expected that Vuzix and Salesforce partners will be able to offer it in a form optimized for users’ distinctive needs. The demonstration will be made available at the Vuzix booth (Tech East LVCC, Central Hall – Vuzix Corp. Booth #15036) at CES from January 8-11.