Investments in Technology, Talent and Training Drive Results
CoreSite Realty Corporation , a premier provider of secure, reliable, high-performance data center and interconnection solutions across the US., announced its 2018 operational accomplishments, driven by investments in new technology, talent and increased training.
CoreSite Exceeds Uptime Performance Goal for 2018, Improving Customer Experience and Reducing Costs
CoreSite’s operations team participates in a rigorous development program to deliver a strong customer experience that extends beyond standard compliance efforts, consisting of internal training and recurring exams to achieve an internally designed qualification standard for all operational employees.
- CoreSite facilities are also DSS and SSAE 16 SOC 1 Type 2 validated, providing a third-party review of the reliability of CoreSite’s infrastructure and systems
CoreSite targets a goal of “six 9s” or 99.9999% reliability or “uptime”, across its platform of data center facilities, which raises the bar on an industry standard of “five 9s”. Five 9s correlates to a downtime of five minutes annually, but CoreSite knows that customers value every second of uptime.
- For 2018 CoreSite exceeded its uptime goal, and the industry standard, by delivering a portfolio uptime of “seven 9s” or 99.99999% reliability
CoreSite recognizes the significance of downtime to Enterprises, including monetary and relationship impacts.
- “We understand the importance of data center performance to our customers and their need to meet their own customers’ requirements,” said Anthony Hatzenbuehler, CoreSite’s Vice President of Data Center Operations. “We’re proud to serve the needs of our customers, including Dstillery who values our data center ecosystem and reliability.”
“Based on our plans and projections for the future, it was imperative for us to find space in a carrier-neutral environment with access to big network providers. More importantly, we needed to be able to meet the highest SLA standards for availability and performance, since even a second of downtime would result in lost revenues.” Amit Gupta, VP of Infrastructure, Dstillery
CoreSite also delivered an approximate 7% improvement in 2018 in its Power Utilization Effectiveness on a same-store basis compared to 2017, enabled by strategic infrastructure investments and an ongoing program of operational excellence.
“We’re pleased to be a leading provider of data center reliability and efficiencies,” said Dominic Tobin, CoreSite’s SVP of Data Center Operations and Network Engineering. “Our training, data center performance and other efficiency accomplishments, underscore our commitment to deliver our customers the highest level of service.”