Solutionreach, the leader in patient relationship management (PRM) solutions, announced it has partnered with VoIP business phone system provider Jive by LogMeIn. This new relationship will provide options for Solutionreach customers so they can utilize faster, easier communication, and take advantage of new products and services now and into the future.
“At Solutionreach, we are always looking to the future and working on solving our customer’s biggest challenges,” says Jim Higgins, Founder and CEO. “VoIP is the future of phone communications, and practices that want to take advantage of new solutions that can identify callers and integrate with their practice management system will need to consider this change. We see Jive as a leader in providing the VoIP solutions our customers need.”
Jive provides communication solutions for businesses and organizations worldwide. Since its founding in 2006, and more recently with the acquisition of Jive by LogMeIn, the product has remained a leader in providing reliable, scalable cloud-based phone systems and unified communications services.
Jive can be used with SR Spotlight, an upcoming product that seamlessly integrates with a practice’s VoIP phone system and practice management system to identify inbound callers. SR Spotlight will appear in a pop-up window triggered by the inbound call and show the practice if it is a known patient or unknown caller. For current patients, the pop up will also show important information that allows the practice to address any questions or outstanding issues in a single call.
“Building and delivering powerful communication tools that help our clients improve their customer relationships and operational efficiency is our end-goal at Jive,” said Mike Sharp, Vice President of Product Development at Jive by LogMeIn. “We’re so excited for this partnership with Solutionreach and the value it will bring to the healthcare industry to help our customers connect with their patients in more meaningful ways.”
The new partnership, and the upcoming release of SR Spotlight, highlight the ongoing commitment that Solutionreach has to addressing the many challenges facing medical practices today so that providers can focus on improving patient experience and being financially viable.