AI Assisted Agent Transforms Missed Calls into Appointments & Revenue
FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for small businesses, is eliminating the stress of potential missed appointments and revenue opportunities for the True REST spa franchise. Since deploying FrontdeskAI for Salons and Spas two months ago, True REST has converted 30% of missed calls into confirmed appointments. In a market where customer loyalty can be fleeting and missed appointments as high as 20%, the wellness industry is ripe for FrontdeskAI solutions that transform the flow of hard and expensive to manage phone calls and texts into big revenue generators and customer satisfaction boosters.
Flotation therapy, also known as Reduced Environmental Stimulus Therapy (REST), is a popular wellness service used for relaxation, pain relief and improved sleep. True REST Spa is the fastest growing flotation therapy spa franchise in the U.S. With 24 current locations, and a road-map for an additional 64, customer satisfaction and loyalty are critical elements of success for the True REST spa franchise business and brand.
“When a customer or potential new customer wants to schedule or change an appointment, or find out more about our services, the last thing we want is to make the process stressful,” said Amir Adib, Director of Franchise Operations for True REST. “With FrontdeskAI, we never miss a customer call regardless of how busy our receptionists are or if it’s after hours. The automated AI-agent can respond to most any customer query immediately and in our brand voice — including scheduling and confirming appointments. It is a powerful customer satisfaction tool and we have converted approximately 30% of our missed calls into opportunities.”
FrontdeskAI solutions comprise AI-agents that have been designed specifically for small business and tailored around a range of use cases. They offer far reaching profitability, productivity, efficiency, scale and brand loyalty benefits. Unlike a reception desk, FrontdeskAI solutions are available 24/7 and respond to all calls immediately via engaging AI-powered text discussions. Regardless of the size of business or number of locations, FrontdeskAI provides unlimited capacity so it can respond to any number of incoming calls, including parallel missed calls, all tailored specifically to a customers’ brand style and tone. Because FrontdeskAI solutions become increasingly intelligent and intuitive over time, customers experience highly personalized interactions, which has a positive impact on brand affinity and loyalty.